This session explores practical solutions for adapting professional services and infrastructure organizations to global challenges, ensuring they are future-ready and resilient. It also examines how digital transformation and Agentic AI, through a systems-of-systems approach, can improve connectivity, efficiency, and decision-making across the entire infrastructure lifecycle.

PART A

In the first half of this session, we will consider how professional services firms are approaching digital transformation from a strategic perspective.  Can our sector use the same approaches as industrial firms or do we need a unique approach for professional services firms and their distinct business models.  

We will consider:

1) What are the pathways that professional services firms follow when they transform and does this transformation really mean a change in business models?  Is it evolution or revolution?
2) What capabilities are needed to transform and what are the mechanisms and micro actions needed for successful transformation?

Session chair: Teddy Daka, CEO, Zutari

PART B

In the second part of this session, we stay on the topic of digital transformation, but we shift to systems and AI to explore how Agentic AI could address fragmentation and inefficiency across the entire infrastructure lifecycle, from early decision-making and business case development to construction, project management, and operation. Building on the "systems thinking" approach outlined the EY/FIDIC report published in 2024, we will examine how this technology might enable improved connectivity between platforms, processes, and stakeholders. The narrative will focus on practical applications, demonstrating how Agentic AI could support better decision-making, enhance project delivery, and ensure seamless transitions into operation, ultimately driving more integrated and effective infrastructure outcomes.