Under FIDIC contracts, effective claims management is intended to be contemporaneous and structured, yet in practice many projects still culminate in broad, consolidated Global Claims raised at the end of the project. This session examines best practices to avoid global claims by adhering to FIDIC claims procedures and addressing issues as they arise, including how technology and digital tools can support timely and effective claims management. 

It will explore the critical distinction between prospective (contemporaneous) analysis and retrospective (forensic) analysis, and how these approaches impact the clarity, efficiency, and cost of dispute resolution. The session will also consider how digital records, delay analysis tools and emerging technologies, including AI, can support these processes. By promoting timely claim management and limiting disputes to clearly defined issues, parties can improve outcomes before DAABs and arbitration, reduce complexity, and accelerate decisions or awards. 

The session will bring together delay analysts, consultants, and practitioners to share practical experiences and demonstrate how better practices in claims management can significantly improve project delivery and dispute resolution. 

• Risks and consequences of global claims at the end of projects  
• Importance of following FIDIC claims procedures  
• Prospective vs retrospective analysis: key differences, benefits and challenges  
• Role of technology, digital tools and AI in effective claims management and delay analysis 
• Practical approaches to limiting disputes to defined issues  
• Use of the DAABs 
• Avoiding dispute resolution costs, improving efficiency, clarity, and cost-effectiveness in DAAB and arbitration proceedings